Qualifications designed for those entering or involved in an administrative role wishing to gain a wide range of skills with potential to move onto more challenging activities. ITEC Tutors deliver a work-based framework designed to develop knowledge and skills, a real alternative to GCSE’s and A-levels. Employers provide the practical experience, putting those skills to the test in a real work environment.


National Vocational Qualification (NVQ)

Comprising of a number of mandatory units and optional units agreed upon by the learner, employer and ITEC’s tutor which may include:

  • Providing reception services
  • Using an electronic message system
  • Storing and retrieving information from manual or electronic filing systems
  • Planning and organising an event
  • Ordering products and services for your organisation
Personal Learning & Thinking Skills (PLTS)

Modules within the Personal Learning and Thinking Skills criteria:

  • Independent Enquirers
  • Creative Thinkers
  • Reflective Learners
  • Team Workers
  • Self Managers
  • Effective Participators
Technical Certificate

A specialised course of study to ensure learners receive a full induction into their employment and gain the underpinning knowledge of work, personal and interpersonal skills to succeed in an administrative role.

Functional Skills

Functional Skills are designed to aid young people and adults participate and succeed in life, learning and work, and include:

  • Maths
  • English
  • ICT
Employment Rights and Responsibilities
  • Contracts of Employment
  • Policies & Procedures
  • Equality & Diversity
  • Data Protection
  • General sources of information and advice

Progression – Advanced Apprenticeship (Level 3)

Learners may progress onto a Level 3 qualification as their job role develops with the expectation of using advanced software programs, supervision of colleagues and demonstrating excellent communication skills. Additional responsibilities may include health and safety, providing team leadership and running projects within their field of work.