Apprenticeships - Customer Service
We all appreciate an excellent Customer Service experience, and it’s the role of staff in direct contact with customers who play a major part with their “customer handling skills” in determining the overall experience. The North East region is recognised nationally for high levels of professional customer-focused services by individuals and teams who value their customers and are able to demonstrate excellent communication skills, patience and commitment in a non-judgemental way.
“Follow the customer, if they change…..we change.” Sir Terry Leahy, Chief Executive, Tesco plc
An Apprenticeship in Customer Service is designed for those who are in contact with both internal and external customers, either face to face, via telephone, email or fax in a variety of environments including reception, retail, sales or contact centres.
An Advanced Apprenticeship in Customer Service is designed for those who have responsibility for either teams or individual colleagues, building confidence and relationships, whilst demonstrating initiative in a variety of sectors and industries. The importance of high level customer service skills in the UK is growing. Many employers are highlighting their need for employees with specific customer handling, communication and problem solving skills. There are no formal entry requirements as all applicants for Apprenticeships are assessed individually.
Callum Watkin has always been confident around people, has an interest in graphic design, combinded with good ICT skills, all of which are a real asset in helping him study towards an Apprenticeship in Customer Service.
See Callum's full story in our Incentives Newsletter Edition 23.