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  • To ensure the highest standard of courtesy and intergrity when interacting with customers and members of the public.
  • To receive customer enquiries by telephone, email and in person..
  • To follow appropriate procedures related by key tasks in performance objectives laid out below.
  • To establish long term relationships with customers.
  • Gibing administrative support to accountants and bookkeepers.
  • Handling commercially sensitive and valuble information.
  • Maintain complete filling system to support finicial records.
  • Establish a friendly and professional rapport with all customers, presenting a positive imression of themselves and the organisation.
  • Strive to delight customers throughout their experience with Darlington Business Services, ensuring a correct and total understanding of customer needs and requirements.
  • Manage and protect prospect and customer information, in accordance with relevant legislation.
  • Keeping reception, general offices and kitchen clean and tidy.
  • Answering, screening and forwarding phone calls, emails and faxes working to company policy in respect f taking and passing on messages.

Working hours: 35



  • Customer service and orientation and negotiation skills.
  • High degree of accuracy and attention to detail
  • Working experiance of relevant computure applications
  • Ability to communicate clearly and unambiguously with customers and other employees and record all such interaction accurately.
  • Ability to access and pass information to employees and log accurately the information onto working documents and systems.



  • Smart
  • Well Presented in appearance and personal hygiene.
  • Enjoy solving problems
  • outgoing
  • confident
  • reliable
  • trustworthy
  • organised


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