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Apprentice IT Technician


Daily duties

  • Checking that the Cashless Catering Revaluers are all taking coins and notes and are fully operational, (at the start of each day and after lunch)
  • Monitoring Toner levels on all printers and replacing as required (at the start of each day)

General Duties

  • Answer the telephone
    • Pass any callers onto the relevant member of the IT Team
    • Log jobs in the service desk as required
    • Assist end users to the best of his ability and if necessary escalate to others in the IT Team
  • Change staff and student network passwords as required
  • Checking the condition of the IT equipment in each IT room and report any issues or damage to the Network Manager (at the start of each day and after lunch)
  • At the end of each half term, carrying out an audit on all mobile IT equipment used by each department and report any H & S issues or damage to the Network Manager.

IT maintenance and support

  • Pick up jobs from the support desk and write up job log once it has been completed
  • Assisting with auditing of equipment and maintaining the IT Audit records
  • Carry out routine checks on equipment
  • Supporting desktop systems
    • Replace faulty hardware, such as a keyboard or mouse
    • Update software and drivers on client systems
    • Assist with any software issues
    • Assist with any hardware issues
  • Support staff and students in their use of mobile IT Systems
    • Laptops
    • iPads
    • iPods

Further details:

Hours:                          Full Time, 37 hours

Core hours:                  8.00am-4.00pm Monday to Friday (3.30pm Friday).  Lunch ½ hour


We are looking for an Apprentice IT Technician to work primarily at our Thornaby Academy site in Baysdale road Thornaby.  They may however be required to travel to other Schools within the Trust as required, which are listed below.

Thornaby Academy

Baysdale Rd,



TS17 9DB

Freebrough Academy

Linden Road,


Saltburn by Sea

TS12 2SJ

Badger Hill Primary Academy

Marston Rd,



TS12 2XR

Whitecliffe Primary Academy

Mill Lane,

Carlin How,

Saltburn by Sea

TS13 4AD

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