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First Line IT Support / Help Desk Apprenticeship

Newcastle


We are looking for a talented and professional individual, who is passionate about IT and has aspirations to further develop themselves! You will support our 1st Line apprentice and together be the first point of contact within the department for the Helpdesk.

Main duties:

Receive and log support telephone calls and emails
Communication with customer / client personnel regarding content and progress of issues
Monitor/manage progress and chase up internally and externally, if necessary
Communicate/liaise on issues between customers and technical IT staff
Deal with Customer queries on Technical and non-technical issues
Software and Hardware Installations; including upgrading and building new machines
Production of documentation and user guides
Support staff in using room equipment or setting up rooms for use
Performing scheduled audits and maintenance checks

Working hours 37.5 hours per week.

Wage £3.50 per hour.

 


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