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Operational Support Apprentice

Stockton


Brief role: Responsible for maintenance, development & IT support of all IT/Telecomm systems including hardware, software/application development and data manipulation & presentation. These jobs will be undertaking while closely liaising with Operational Support Manager/Supervisor on all aspects of the IT/telecomm systems & infrastructure.

  • Full role: Maintenance and installation of IT/Telecomm hardware & software.
  • Interdepartmental ‘Tech’ support and training in all IT & Telecomm systems used within the company.
  • Implement new/improved computer applications for use within the company.
  • Implement databases, spreadsheets and reports extracting and presenting data from existing IT systems.
  • Maintenance of user login accounts including regular password updates and data access & security updates.
  • Maintenance of Email accounts including archiving.
  • Basic building maintenance and liaising with sub-contractors of air conditioning, electrical systems etc…
  • Testing & debugging of computer hardware (PC’s, Servers, networking equipment, printers etc..) and software systems.
  • Liaising with external hardware & software support sub-contractors.
  • Liaising with staff members throughout the group.
  • Deal with ‘sensitive’/confidential data in an appropriate manner.
  • Any other tasks deemed suitable by the Operational Support Manager/Supervisor.

Working week

  • Monday – Friday 9am – 5pm
  • Total hours per week: 37.00

Weekly wage

£129.50

Desired skills

  • Good interpersonal skills, able to work independently and as part of a team.
  • Used to handling busy, intense, fast moving environments whilst maintaining excellent accuracy.
  • Good Working Knowledge of:
  • Windows XP/Vista/Win7/Win10, and Mac Operating Systems.
  • Windows Server 2003/2008, Linux CentOS
  • Active Directory, DNS
  • Application software including Microsoft Word/Excel/Access/Exchange/Outlook, Lotus Notes, Sage 200 & Sage CRM
  • Understanding of basic Computer programming principals, ability to develop/write simple scripts and queries.
  • Database systems, preferably but not essential SQL, Btrieve and Access.
  • Backup solutions
  • Installation and maintenance of modern computer hardware and peripherals including PC’s, Servers, Networking Hardware, printers etc…

Personal qualities

  • confident
  • well presented
  • reliable
  • trustworhy
  • hard working
  • willing to learn

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