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Operations Assistant Apprenticeship


Brief role description:

To provide a range of general office, administration, telephony, reception services and operational support to groups and individuals within the firm.

Full role:

– Handle and process effectively all incoming calls in a timely, professional courteous and helpful manner.

– Welcome all clients and visitors to the firm in a timely, professional, courteous and helpful manner.

Undertake various routine administrative tasks such as:

– Photocopying and binding of documents and plans

-Routine maintenance and support of photocopies

-Scanning documents and Filing

-Stock control and replenishment of stationery and branded stationery items

-Deliveries to and collections from external organisations.

Post related duties including:

– Opening, processing, sorting and distributing all incoming post/DX

-Collecting, sorting and preparation of all outgoing post/DX

-Liaison with external courier services

-Taking deliveries by hand as and when required

-Forwarding faxes to the appropriate recipient

Records management:

– Archiving and retrieval on information using appropriate systems.

-General facilities tasks (responsibility for the tidiness of your own work space and the general office environment including communal resource areas and kitchen facilities).

-To ensure the business lounge is maintained to the highest standards:

– Meeting rooms to be regularly checked and any defects are reported immediately

– Prepare and clear down meeting rooms before and after meetings; ad publications and newspapers to be kept up to date.

  • Preparation/provision of refreshments and other catering requirements for meetings and visitors to the designated meeting room and at the time specified.
  • Provide general support in a professional, courteous and helpful manner to internal staff and external clients.
  • Maintain confidentiality of all client and other sensitive information whilst under your control.
  • Assist with a wide range of administrative tasks.
  • Demonstrate a willingness to undertake new tasks and duties and to work in to support other areas of the business as work peaks require,
  • Any other tasks or duties reasonably requested to undertake and qualified to perform.
  • Continuously seek opportunities to develop personal effectiveness

Desired skills:

  • High standard of interpersonal and communication skills, especially in the context of client service.
  • Ability to perform effectively in a team environment;
  • Ability to work flexibly and respond to a changing environment;
  • Either have, be working towards or prepared to study NVQ level 2 in business administration or customer service;
  • Good knowledge of Microsoft Office and accurate keyboard skills;
  • Ability to prioritise;
  • Knowledge of the services which the firm delivers
  • Full clean driving licence;
  • Switchboard/call handling experience;
  • Experience of working in a professional services environment;

Personal qualities:

  • Uphold the Muckle values and act in accordance with the firm’s Equality, Diversity and Inclusion policy;
  • Contribute to a safe working environment by being aware of, and adhering to, the health and safety requirements in accordance with the firm’s health and safety policies;
  • Build trust, credibility and confidence within the team and with clients;
  • Collaborate across the firm;
  • Show commitment to self-development;
  • Be professional at all times with both clients and colleagues;
  • Be friendly, helpful and approachable and to have a good sense of humour;
  • Show enthusiasm;
  • Be flexible, adaptable and reliable; and
  • Maintain a smart and professional appearance appropriate to a professional services firm.

Working week:

  • Monday – Friday 9-5
  • Total hours per week: 37.00

Weekly wage:


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