Apprenticeships; the alternative route to success

Apprenticeships; the alternative route to success

Josiah Daley, Newton Aycliffe A switch from engineering to customer services has helped Josiah Daley find the job he loves and the confidence he lacked. Josiah, 19, from Halifax, now has a Level 2 apprenticeship as a customer services practitioner under his belt and is due to start a Level 3 course in the near future. He said: “After I finished my GCSEs at school, I didn’t really know what I wanted to do, but I fancied something in engineering. “I got a place at the South Durham UTC College in Newton Aycliffe and moved up there to stay with my aunt and uncle, but after a while, I realised it was not for me and I wanted to earn and learn at the same time.”


Josiah stayed in Newton Aycliffe and started an apprenticeship with Glen Office Supplies in September 2018, with training and support from ITEC North East, passing his Level 2 qualifications with distinctions. “He added: “The main thing my apprenticeship has given me is more confidence, not just in my job but in life in general. At work, I answer telephone enquiries from customers and place orders and I am much more confident now. Being able to learn new skills while being paid to do a job has been a massive advantage for me. “Apprenticeships are great, especially if you don’t know exactly what you want to do as a career. If someone definitely knows they want to be an electrician or a plumber or whatever, they know they will have four years of study, but you don’t have to do long courses for other jobs. And, like me, you can change direction if you find it’s not what you want to do straight away.”


Josiah’s best advice for anyone considering an apprenticeship is to persevere. He said: “It can take a lot of applications before you get accepted into an apprenticeship and it’s easy to get disheartened and give up. You have to be determined and keep at it. If you do, it is well worth it in the end.”

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