What is an Infrastructure Technician?
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems.
The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
Typical Job Roles
- Help Desk Technician,
- First or Second Line Support,
- IT Infrastructure Technician,
- Network Support
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
How is the Infrastructure Technician standard structured?
The infrastructure technician standard is made up of technical competencies, technical knowledge, and underpinning behaviours. Over the period of the apprenticeship, it is expected that you are able to meet all of the standards within these three groups.
Qualifications you can gain:
City and Guilds Level 3 Diploma in ICT Professional Competence
City and Guilds Level 3 Diploma in ICT Systems and Principles
City and Guilds Level 3 Award in Business Processes
Cisco IT Essentials
Cisco CCNA 1 and 2
MTA Mobility and Devices Fundamentals
MTA Server Administrator
MTA Software Development Fundamentals
Level 2 English and Mathematics (if not already achieved)