Business Administration Apprenticeship

Business Administration Apprenticeship


Posted 1 month ago

Muckle is looking to recruit a new Business Administration Apprentice to join their growing business. The selected candidate will help provide a range of general office, administration, telephony, reception services and operational support to groups and individuals within the firm.

Main Duties:

  •  Handle and process effectively all incoming calls in a timely, professional, courteous and helpful manner.
  • Welcome, all clients and visitors to the firm in a timely, professional, courteous and helpful manner.
  • Undertake various routine administrative tasks, such as  – Photocopying and binding of documents and plans – Routine maintenance and support of photocopiers – Scanning of documents – Filing – Stock control and replenishment of stationery and branded stationery items – Deliveries to and collections from external organisations
  • Post related duties including  – Opening, processing, sorting and distributing all incoming post/DX – Collecting, sorting and preparation of all outgoing post/DX – Liaison with external courier services – Taking deliveries by hand as and when required – Forwarding faxes to the appropriate recipient.
  •  Records management: – Archiving and retrieval of information using appropriate systems.
  •  General facilities tasks (responsibility for the tidiness of your own workspace and the general office environment including communal resource areas and kitchen facilities).
  •  To ensure the business lounge is maintained to the highest standards: o Meeting rooms to be regularly checked and any defects are reported immediately; o Prepare and clear down meeting rooms before and after meetings, and o Publications and newspapers to be kept up to date.
  • Preparation/provision of refreshments and other catering requirements for meetings and visitors to the designated meeting room and at the time specified.
  • Provide general support in a professional, courteous and helpful manner to internal staff and external clients.
  •  Maintain confidentiality of all client and other sensitive information whilst under your control.


Desired Skills:

  • High standard of interpersonal and communication skills, especially in the context of client service
  • Ability to perform effectively in a team environment
  • Ability to work flexibly and respond to a changing environment
  • Either has, be working towards or prepared to study NVQ level 2 in business administration or customer service
  • Good knowledge of Microsoft Office and accurate keyboard skills
  • Ability to prioritise
  • Knowledge of the services which the firm delivers


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You can find out more information on the level 3 qualification at

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