Business Administration Apprenticeship

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Business Administration Apprenticeship

Woodlands Family Medical Centre

Stockton on Tees
Posted 1 week ago

Job Summary:

Woodlands Family Medical Centre is looking to recruit a new Business Administration Apprentice. Within the role, you will Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone


Job Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Greeting patients politely and ensuring the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
  • Enter patient information on to the computer as required.
  • Maintain a supply of relevant stationery to keep consulting rooms stocked.
  • Keep reception areas clean and tidy.
  • Handle specimens as per practice protocol.
  • Ensure patients have access to any relevant leaflets, support groups, carers association etc.
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.



The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize people’s needs for alternative methods of communication and respond accordingly.


Contribution to the Implementation of Services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.


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