Posted 1 week ago

ITEC North East are assisting Clifton Court Medical Practice in their search for a Business Administrator Apprentice. As a Business Administrator apprentice with Clifton Court Medical Practice, you will have an exciting opportunity to work and develop your career with this long-standing, well-respected company.

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Vacancy description

Duties will include:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Greeting patients politely and ensuring the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
  • Enter patient information on to the computer as required


Desired skills

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem-solving skills
  • Interpersonal skills

Personal qualities

  • Punctual
  • Positive attitude to work and colleagues
  • Ability and awareness of working safely
  • Self-motivation
  • Desire to learn
  • Has strong self-awareness
  • Is both resilient and committed
  • Is always looking to improve
  • Enjoys being a team player
  • Good communicator

Future prospects

Possibility of a permanent position upon successful completion of the apprenticeship. 

To view our other apprenticeship vacancies please visit

Things to consider

Please do not contact the company direct and only apply through this advert.

The Apprenticeship National Minimum Wage guide (ANMW):

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