Posted 3 weeks ago

ITEC North East are assisting Connection Flooring in their search for a Business Administrator Apprentice. As a Business Administrator apprentice with Connection Flooring, you will have an exciting opportunity to work and develop your career with this long-standing, well-respected company.

Vacancy description

Connection Flooring Ltd are currently recruiting for a Customer Service Adviser to be based at our state of the art offices in County Durham, North-East of England within our Transport Customer Service Department.

  • Manage large amounts of incoming calls, reply to emails and live chat.
  • Identify and assess customers’ needs to achieve the highest level of satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Assist and advise the warehouse staff

Desired skills

  • Excellent communication
  • Ability to multi-task, prioritise, and manage time effectively
  • Fantastic attention to detail
  • Must be a solution provider
  • Flexible
  • Reliable

Personal qualities

  • Provide customer support
  • Strong phone contact handling skills and active listening
  • Excellent computer skills
  • Customer orientation and ability to adapt/respond to different issues/scenarios.

Future prospects

Possibility of a permanent position upon successful completion of the apprenticeship. 

To view our other apprenticeship vacancies please visit

Things to consider

Please do not contact the company direct and only apply through this advert.

The Apprenticeship National Minimum Wage guide (ANMW):

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