Apprenticeship
Shildon
Posted 3 weeks ago

ITEC North East are assisting Connection Flooring in their search for a Business Administrator Apprentice. As a Business Administrator apprentice with Connection Flooring, you will have an exciting opportunity to work and develop your career with this long-standing, well-respected company.

Vacancy description

Connection Flooring Ltd are currently recruiting for a Customer Service Adviser to be based at our state of the art offices in County Durham, North-East of England within our Transport Customer Service Department.

  • Manage large amounts of incoming calls, reply to emails and live chat.
  • Identify and assess customers’ needs to achieve the highest level of satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Assist and advise the warehouse staff

Desired skills

  • Excellent communication
  • Ability to multi-task, prioritise, and manage time effectively
  • Fantastic attention to detail
  • Must be a solution provider
  • Flexible
  • Reliable

Personal qualities

  • Provide customer support
  • Strong phone contact handling skills and active listening
  • Excellent computer skills
  • Customer orientation and ability to adapt/respond to different issues/scenarios.

Future prospects

Possibility of a permanent position upon successful completion of the apprenticeship. 

To view our other apprenticeship vacancies please visit https://www.itecne.co.uk/vacancies/.



Things to consider

Please do not contact the company direct and only apply through this advert.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates.

Job Features

Job Category

Apprenticeships

Apply Online