ITEC North East are assisting Connection Flooring in their search for a Business Administrator Apprentice. As a Business Administrator apprentice with Connection Flooring, you will have an exciting opportunity to work and develop your career with this long-standing, well-respected company.
Connection Flooring Ltd are currently recruiting for a Customer Service Adviser to be based at our state of the art offices in County Durham, North-East of England within our Transport Customer Service Department.
Manage large amounts of incoming calls, reply to emails and live chat.
Identify and assess customers’ needs to achieve the highest level of satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Assist and advise the warehouse staff
Ability to multi-task, prioritise, and manage time effectively
Fantastic attention to detail
Must be a solution provider
Provide customer support
Strong phone contact handling skills and active listening
Excellent computer skills
Customer orientation and ability to adapt/respond to different issues/scenarios.
Possibility of a permanent position upon successful completion of the apprenticeship.