ITEC North East are assisting Connection Flooring in their search for a Business Administrator Apprentice. As a Business Administrator apprentice with Connection Flooring, you will have an exciting opportunity to work and develop your career with this long-standing, well-respected company.

Vacancy description

Connection Flooring Ltd are currently recruiting for a Customer Service Adviser to be based at our state of the art offices in County Durham, North-East of England within our Transport Customer Service Department.

• Manage large amounts of incoming calls, reply to emails and live chat.
• Identify and assess customers’ needs to achieve the highest level of satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Assist and advise the warehouse staff

Desired skills

• Excellent communication
• Ability to multi-task, prioritise, and manage time effectively
• Fantastic attention to detail
• Must be a solution provider
• Flexible
• Reliable

Personal qualities

• Provide customer support
• Strong phone contact handling skills and active listening
• Excellent computer skills
• Customer orientation and ability to adapt/respond to different issues/scenarios.

Future prospects

Possibility of a permanent position upon successful completion of the apprenticeship. 

To view our other apprenticeship vacancies please visit https://www.itecne.co.uk/vacancies/.



Things to consider

Please do not contact the company direct and only apply through this advert.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates.