Customer Service Apprenticeship

Customer Service Apprenticeship


Stockton on Tees
Posted 3 months ago

Mastercopy is looking to recruit a new Customer Service Apprentice to join their growing, fast-paced customer service team.

Duties Will Include:

  • Establish, develop and maintain business relationships with current customers and prospective customers
  • Makes telephone calls and in-person visits and presentations to existing and prospective customers
  • Researches sources for developing prospective customers and for information to determine their potential
  • Develops clear and effective written proposals/quotations for current and prospective customers
  • Expedites the resolution of customer problems and complaints
  • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups
  • Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities
  • Identifies advantages and compares the organization’s products/services.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Participates in trade shows and conventions
  • Other duties as assigned

Desired skills

  • Conscientious and hardworking
  • Able to tailor your approach to different audiences
  • Excellent communication skills
  • Well presented and professional

Personal qualities

  • Tenacious and determined
  • Highly personable
  • Diligent and conscientious

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Job Features

Job CategoryApprenticeships

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