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Infrastructure Technician Apprenticeship

Infrastructure Technician Apprenticeship

ALPHA TECHNOLOGY SYSTEMS LIMITED

Apprenticeship
Middlesbrough
Posted 1 month ago

Brief overview of the role

To provide a practical problem solving service to customers when they contact Alphatech with a problem, question or request. To build trust in the Alphatech brand by rapidly identifying their issue and fixing with a minimum delay. To ensure internal systems are kept up to date.

Vacancy description

Duties to include:

  • To provide a practical problem solving service to customers when they contact Alphatech with a problem, question or request
  • To build trust in the Alphatech brand by rapidly identifying their issue and fixing with a minimum delay
  • To ensure internal systems are kept up to date
  • All enquiries logged correctly in the system immediately
  • Enquiry logs kept up to date
  • Business admin up to date
  • Housekeeping completed to ongoing high standards when it is their turn
  • Solves most problems on their own initiative
  • Internal systems including back up completed on time as agreed

Requirements and prospects

Desired skills

Desirable but not required as training will be given to the right person:

  • Building a computer
  • Striping computers down for fault finding
  • Fault finding
  • Virus removal
  • OS reloads
  • Microsoft accreditation / A+
  • Setting up devices on a network
  • Managing offsite backup systems
  • Managing licenses for Office 365 platforms and accounts
  • Mapping drives
  • Solving: broadband issues / office 365 / network issues / hosted exchange / Firewall issues / Installing 3rd Party and other software
  • Good technical computer skills
  • Driving licence preferred but not essential

Personal qualities

  • Ability to manage time efficiently between several projects
  • Enjoys solving problems
  • Can speak to customers and put them at ease while solving their issue
  • Good telephone manner
  • Practical person
  • This is a problem-solving role and will be perfect for someone looking to continually develop their technical abilities

Desired qualifications

5 GCSEs including English and maths (or the equivalent).

Job Features

Job CategoryApprenticeships

Apply Online

ITEC North East are now working from home so you can no longer reach us on 01325 320052. To contact us with enquiries, email hello@itecne.co.uk or call 07783 336695 ONLY during office hours.