Insurance Advisor Apprentice

NFU Mutual

A great opportunity has been created for an insurance advisor apprentice to support both agent and agency in maintaining retention targets and supporting growth; whilst providing excellent customer service and treating customers fairly.

Duties will include:

Providing excellent customer service with a ‘can-do’ proactive attitude you will:

• Acquire and maintain knowledge of NFU Mutual’s General Insurance and Financial Services products
• Develop and sustain effective working relationships with customers and colleagues
• Handle General Insurance queries, quotations or amendments via telephone, e-mail and face to face
• Identify cross-selling opportunities to new and existing customers
• Produce correspondence to the required time frames and quality standards
• Complete administrative tasks to the required standards

Personal qualities

• Good communicator – written and verbal
• Well presented
• Good interpersonal skills / Pleasant telephone manner
• Able to deal with a wide range of visitors and learners in a polite and friendly way.
• Hardworking
• Friendly personality
• Keen/ motivated/ enthusiastic
• Well organised

Desired qualifications

6 GCSE passes including Maths and English.

A-level or equivalent qualifications.

Training to be provided

• Level 3 Business Administrator Apprenticeship Standard:
• Functional Skills if required

Via your ITEC tutor and on-the-job training, you’ll get the opportunity to learn:

• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communications
• Quality
• Planning and organisation
• Project management
• Relevant regulation
• Policies
• Business fundamentals
• Processes
• External environment factors

Salary: £12,000 – £14,000 dependent on wider experience