NFU Mutual


A great opportunity has been created for an insurance advisor apprentice to support both agent and agency in maintaining retention targets and supporting growth; whilst providing excellent customer service and treating customers fairly.

Duties will include:

Providing excellent customer service with a ‘can-do’ proactive attitude you will:

  • Acquire and maintain knowledge of NFU Mutual’s General Insurance and Financial Services products
  • Develop and sustain effective working relationships with customers and colleagues
  • Handle General Insurance queries, quotations or amendments via telephone, e-mail and face to face
  • Identify cross-selling opportunities to new and existing customers
  • Produce correspondence to the required time frames and quality standards
  • Complete administrative tasks to the required standards

Personal qualities

  • Good communicator – written and verbal
  • Well presented
  • Good interpersonal skills / Pleasant telephone manner
  • Able to deal with a wide range of visitors and learners in a polite and friendly way.
  • Hardworking
  • Friendly personality
  • Keen/ motivated/ enthusiastic
  • Well organised

Desired qualifications

6 GCSE passes including Maths and English.

A-level or equivalent qualifications.

Training to be provided

  • Level 3 Business Administrator Apprenticeship Standard:
  • Functional Skills if required

Via your ITEC tutor and on-the-job training, you’ll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors

Salary: £12,000 – £14,000 dependent on wider experience

Role: Business Administrator
Job Location: Leyburn Northallerton Stokesley
Company: NFU Mutual
Salary: £12000-£14000

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