IT Infrastructure Apprenticeship

IT Infrastructure Apprenticeship

Hays Travel

Posted 3 months ago

A brief overview of the role

Working in a busy Technical department that supports over 500 sites nationally. The role involves supporting a wide aspect of ICT related issues with a focus on hardware & infrastructure. An exciting opportunity for the right candidate who is willing to learn & work hard to pursue a hardware-focused career in IT


Vacancy description

  • Troubleshooting and resolving everyday hardware problems, and working closely with software IT Support team to provide a first class service to over 500 sites and over 2000 individual computers
  • Supported rollout and management of new hardware
  • Management of Active Directory Users & Computers & associated technologies
  • Assistance in developing new technical solutions within the company
  • To undertake any other duties that may fall into the job criteria
  • Some aspects of software understanding will be required at times to assist in primary workload
  • To treat all employees, customer and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
  • To conform with all company policies and procedures including Health and Safety
  • A basic understanding of, or desire to learn,  key hardware components within a computer
  • Practical experience of, or desire to learn, Microsoft Windows 7 & 10
  • A basic understanding of, or desire to learn, Microsoft based networking technologies is required, such as TCP/IP, DHCP, and DNS etc. & the physical aspects of such networks
  • A basic understanding of, or desire to learn,  ICT hardware troubleshooting

Personal qualities

  • Personable telephone manner delivering excellent customer service
  • Ability to effectively communicate to all levels of staff
  • Ability to work to strict deadlines
  • Focused & able to work competently alone or within a team
  • Ability to act on own initiative and prioritise workload with confidence in your own decision making
  • Willingness to learn new software applications and processes when necessary
  • Able to apply an analytical thought process & adapt troubleshooting accordingly


If you would like to read up on more information about IT Infrastructure Apprenticeships please visit

To look at other vacancies we have available please visit

Job Features

Job CategoryApprenticeships

Apply Online