Murtek IT

Become an IT Support apprentice and develop your all round knowledge and skills in a real world environment. In this role you will be maintaining computer systems and networks, installing and configuring IT hardware and providing customer support.

Duties will include:

  • Monitoring and maintaining computer systems and networks;
    • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
    • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
    • Installing and configuring computer hardware operating systems and applications
    • Replacing parts as required;
    • Providing support, including procedural documentation and relevant reports;
    • Following diagrams and written instructions to repair a fault or set up a system;
    • Setting up new users’ accounts and profiles and dealing with password issues;
    • Responding within agreed time limits to call-outs;
    • Working continuously on a task until completion (or referral to third parties, if appropriate);
    • Rapidly establishing a good working relationship with customers and other professionals.

Personal qualities

  • Good communicator – written and verbal
  • Well presented
  • Good interpersonal skills
  • Able to deal with a wide range of visitors and learners in a polite and friendly way.
  • Hardworking
  • Friendly personality
  • Keen/ motivated/ enthusiastic
  • Well organised

Desired qualifications

GCSEs in English and maths at grade A-C / 9-4 or equivalent.

Training to be provided

  • Level 3 Information Communications Technician Standard:
  • Functional Skills if required

Salary: £9754 per year

Role: IT Support
Job Location: Bishop Auckland
Company: Murtek IT
Salary: £9754

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