Durham University


An amazing opportunity has been created to join one of the world’s top universities and help to deliver efficient administration and governance for the learning and teaching team.

Duties will include:

  • Contribute input within a service team to provide a responsive service for stakeholders.
  • Contribute input to deliver a stakeholder-focussed service.
  • Respond to straightforward requests for information from stakeholders.
  • Contribute to team effort with more straightforward tasks during peak work flows.
  • Follow documented service procedures, referring to more experienced colleagues with less straightforward issues.
  • Demonstrate some pre-employment familiarity with the techniques, and processes used in the service area.
  • Learn new skills and techniques on the job working alongside more experienced team members.
  • Learn about the hazards and risks within own area of work and report incidents in accordance with recognised procedures and protocols.
  • Communicate with supervisor, team members, other staff, students and visitors in person or using electronic tools and applications.

Role responsibilities

  • Carry out tasks following strict procedures to log and record routine information and data for use by others.
  • Follow guidelines and protocols to determine what to pass on and to whom where necessary.
  • Assist team members to organise the work space and office-based equipment, tools and resources where necessary.
  • Use office-based software e.g. Microsoft O365 applications and devices including Banner and Learn Ultra to deliver services
  • Any other reasonable duties

Personal qualities

  • Good communicator – written and verbal
  • Well presented
  • Good interpersonal skills / Pleasant telephone manner
  • Able to deal with a wide range of visitors and learners in a polite and friendly way.
  • Hardworking
  • Friendly personality
  • Keen/ motivated/ enthusiastic
  • Well organised

Desired qualifications

GCSEs in English and maths at grade A-C / 9-4 or equivalent.

Training to be provided

  • Level 3 Business Administrator Apprenticeship Standard:
  • Functional Skills if required

Via your ITEC tutor and on-the-job training, you’ll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors

Salary: £18212 per year

Role: Business Administrator
Job Location: Durham
Company: Durham University
Salary: £18212

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