Network Engineer Apprenticeship

Network Engineer Apprenticeship

Lucid Technology

Apprenticeship
Billingham
Posted 1 month ago

Lucid Technology is actively looking to recruit a Network Engineer Apprentice to join their IT department. As an Apprentice with Lucid Technology, you will perform a wide range of IT maintenance tasks throughout your Apprenticeship.

 

Job Duties:

Key responsibilities:

  • Maintenance hosted VoIP systems
  • Providing tech support
  • Understand customer networks
  • Communicating effectively with suppliers such as cisco
  • Updating customers with SLA’s
  • Providing high-quality customer service
  • Basic project management
  • logging and resolving customer faults remotely
  • Support in the setup of phone systems and on-site phone system surveys

 

Personal qualities

  • To deliver the best possible customer service
  • Flexible and adaptable
  • The ability to work well individually or as part of a team
  • Demonstrating knowledge, skills, good judgement, and integrity in doing your job
  • Listen and provide solutions diligently and promptly
  • Ability to work within a team to achieve a common goal
  • Be humble and polite (very important)
  • Provide a quality and efficient service to our customer

 

Desired skills

  • An effective problem solver with an aptitude for understanding processes and investigating issues
  • Be good at IT and/ or enjoy working with computers and want to make it a career while training in an employed environment
  • Learn better by a practical approach
  • Competent in Microsoft Office
  • Good telephone skills
  • Data input skills
  • Good verbal and written communication skills
  • Knowledge of MS Applications including but limited to Office 2016
  • Good problem-solving ability
  • Strong assessment skills
  • A passion for providing excellent customer services at all times
  • Strong communication skills with people at varying levels
  • IT literate with IT skills such as understanding of basic networking

 

 

Job Features

Job CategoryApprenticeships

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