Level 2 Certificate on the Principles of Customer Service

What distance learning can do for you

ITEC North East are delighted to introduce our new Distance Learning courses. Through Distance Learning, learners will have the opportunity to access information, teaching and qualifications from the comfort of your own home. Over the course you will spend up to 8 weeks learning all the information you need from our prestigious tutors. The best part is, if you’re eligible it’s completely free! 


Distance Learning

What will I learn on the course?

This qualification will give you the foundation of knowledge required by employers to work in the Customer Service industry.


The course is full of the essential knowledge needed to carry out tasks such as supporting events and managing information.


What are the benefits of doing the course?

Understanding how to deliver excellent customer service skills can be helpful across all industries and work environments.


You will have the opportunity to improve job performance and develop the necessary skills to become an effective customer service employee.



What do I need to be eligible for the course?

To be eligible for the course you will need to meet the criteria listed below:


• Access to a PC or Laptop

• Access to the internet

• Willingness to learn

• Can-do attitude

How do I enrol onto the course?

To register your interest for the course please click on the button below and fill out the form.


Alternatively you can give us a call on 01325 320052 or email us at hello@itecne.co.uk.