- A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
- They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
- Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Typical Job Roles
Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
How is the Team Leader/Supervisor standard structured?
- This standard is made up of skills, knowledge and behaviours. Over the period of the apprenticeship it is expected that you are able to meet all of the standards within these groups.
- Interpersonal excellence – managing people and developing relationships
- Leading people
- Managing people
- Building relationships
Organisational performance – delivering results
- Operational management
- Project management
Personal effectiveness – managing self
- Awareness of self
- Management of self
- Decision making
- City and Guilds Level 3 Diploma in Managements
- Functional Skills Level 2 English and Mathematics (if not already achieved)